Return Policy

Hassle-Free Returns Your Satisfaction is Our Priority

At HPrinter.site, we understand that sometimes you might need to return an item. That’s why we offer a hassle-free return policy to ensure your satisfaction.

What Can Be Returned?

  • Defective Products: If a product malfunctions within its warranty period (see Warranty Information below), you can return it for a full refund.
  • Unopened Products:
    • Compatible/Remanufactured ink/toner: You have 90 days to return unopened items.
    • OEM (Original Equipment Manufacturer) ink/toner: You have 30 days to return unopened items.
    • Other accessories: You have 14 days to return unopened items.

What Can’t Be Returned?

  • Opened OEM ink, toner, or drum units.
  • Opened ink refill kits.
  • Clearance, final sale, or open-boxed items.

How to Make a Return:

  1. Contact Us: Initiate your return by reaching out to our friendly customer service team:
  2. Get Your Return Authorization (RA) Number: Our team will guide you through the process and provide a unique RA number for your return.
  3. Pack the Item(s): Securely pack the item(s) in its original packaging, including manuals, accessories, and a copy of your invoice with the RA number clearly marked.
  4. Ship the Item(s): Use a trackable shipping method with insurance (recommended) for your return.

Return Shipping Costs:

  • Defective Items Within Warranty: We’ll provide a prepaid return label (restrictions may apply).
  • Non-Defective Returns: You’ll be responsible for covering the return shipping costs.

Refund Policy:

  • We process refunds within 5 business days of receiving and inspecting your returned item(s).
  • Unopened, non-defective returns: A 20% restocking fee may apply.
  • Defective items: You’ll receive a full refund for the product cost (excluding shipping).
  • Cartridges printing less than 50% of page yield: We’ll offer a partial refund as store credit (misuse/excessive wear excluded).

Additional Information:

  • Unauthorized product modifications void the warranty.
  • We are not liable for incidental/consequential damages, misuse, or neglect.
  • Orders cannot be cancelled or changed once processed.
  • Incorrectly purchased products require Return Authorization; you’ll cover return shipping costs.
  • Price discrepancies are adjusted within 7 days for store credit.
  • Incorrect shipping information may incur additional charges.
  • Report missing/wrong items or shipping damage within 14 days.

We’re Here to Help!
Contact Us: Initiate your return by reaching out to our friendly customer service team:

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team using the contact details above. They’re happy to assist you!

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